| |
 |
Fihoca provides
a range of support services along the lines of:
|
|
 |
Infrastructure:
connectivity and management of installations. |
| |
|
|
Information
systems: maintenance of applications. |
| |
|
|
Support
systems: user attention, client attention,
administrative support. |
| |
|
|
Operational
services: obtaining data in the field, audits,
field engineering.
This offer responds flexibly to the levels of complementariness
and/or outsourcing required by the client: |
|
|
|
Defining and evaluating
the service model and its outsourcing. |
| |
|
|
Assuming part of the performance
of the service, complementing the actions or responsibilities
held at an internal level, or full outsourcing. |
| |
|
|
Carrying out support activities.
|
|
|
| |
| Service references |
|
| |
|
|
|
|
 |
Study to evaluate outsourcing
model options and requirements and impacts to be
taken into consideration. |
|
| |
|
User Care Centre. |
|
| |
|
Hot Line support centre for clients. |
|
| |
|
Connectivity services for network
security. |
|
| |
|
Hot Line support centre for internal
services. |
|
| |
|
Installations management and
administration services. |
|
| |
|
|
|
|
|
|
|
|
|
