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| Services for training
and activity support for the personnel in an organisation.
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action are: |
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Guaranteeing the initial
learning of the new systems incorporated |
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Efficient use of information
systems and/or computer tools |
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Concepts, process and operational
resolution of the activity |
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| These
services embrace: |
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Definition
and design of the training and support plan,
based on the objectives to be met and the groups
at which it is aimed: |
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Pedagogical focus |
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Strategies (lines) on which
training is based |
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Level of interaction and
support |
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Materials development
and preparation |
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Modes: |
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Presencial |
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Multimèdia |
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E-learning |
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Integrada
en suport al lloc de treball (SALT) o sistemes
de captura i difusió de coneixements |
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In situ and hot
line support |
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| Service references |
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Virtual training classroom for
medical representatives |
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Training website for financial
institution |
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Training plan for users in SAP
version change |
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Training plan for regional facilities
in the implementation of new systems |
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Training plan in office computing
environments |
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Support for the technical platform
change roll out in a financial network |
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