| Solutions aimed
at transforming the formal and informal information of
the organisation in available and useful knowledge for
the organisation by: |
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Design of the
knowledge map and communication models to
be treated. |
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Analysis and structure
of the content and services. |
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Possible integration
with activity support systems. |
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Definition of the corresponding
administration, publication and management
environments. |
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Identification of measuring
indicators for monitoring and managing results. |
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| The tasks carried
out mainly correspond to management objectives in: |
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Homogenising levels of
knowledge |
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Making personnel rotation
flexible (incorporations, replacements) |
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Improvements to performance
and quality |
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Capitalisation of knowledge |
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| Service references |
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System of best commercial practices
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Problem solver management and
maintenance |
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Procedure support Intranet |
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Technical documentation and
practices Intranet |
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Change management process training
and information website |
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Quality management support |
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