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| In the Financial Institutions
sector, specific and constantly evolving factors which
affect the orientation of business need to be considered:
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The changing perspective
of the financial market, which brings with it a
client-oriented business model. Banking is
prioritising its attention in this area and in the
integrated
management of personalised services distribution
channels. |
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Changes in the financial
needs of the public, who prefer services to
products. Banking institutions are significantly
changing their Front Offices in this direction. |
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The incorporation of new
technologies to facilitate the development and
diversification of services, channels and
relations. The key factors of the most significant
change in banking are Web-based developments,
constant and accelerated improvements in
processing costs, information storage and
transfer, and the demand for the required levels
of security. |
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| Fihoca's collaboration with Financial
Institutions, Banks and Savings Banks, both medium sized
and large groups, is a benchmark for our clients. |
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| We can provide solutions
to both the global problems of institutions and to the
departmental requirements of large organisations. |
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| Consultancy |
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access to general information |
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Technology consultancy studies |
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IT Operation consultancy |
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| References |
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Assessment of scenarios and options in outsourcing IT Operations services. |
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Definition of the e-banking system. |
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Definition and organisation of the document publication and management Intranet environment. |
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Study of standards in the publication environment and technical options according to scheduled development plans. |
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| Information systems |
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| access to general information |
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| Developments in
information systems are basically grouped into: |
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| References |
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Graphic management
indicators information system.
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"On-line
Banking" product development. |
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Facsimile foreign
currency and forgeries application. |
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Support system for
process management and monitoring indicators.
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Debt recovery case
management. |
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Support application
to the variable payment model.
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Integration of
applications with intermediation services.
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| Knowledge
management |
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| access to general information |
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| In the financial
sector, Fihoca maintains a solid line of action in the
performance of solutions aimed at creating, obtaining
and disseminating knowledge. The main tasks carried out
involve: |
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Information and Support to End Users (clients, employees, agents). |
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Preparation, dissemination and monitoring of commercial practices. |
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Information and documentation services (products, prices, regulations). |
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Channelling of the Company-Employee information flow. |
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Systematic support environment in the workplace aimed at optimising efficiency. |
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| Specific solutions may embrace multiple environments and/or channels (bank branch sub-system, Inter/Intranet, workflow, etc.) depending on the strategy of the institution. |
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| References |
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Documentation and technological information Extranet for internal use and use by external collaborators, |
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Support Intranet for branch activities. |
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"Practice Communities" Intranet. |
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Quality audit management support Intranet. |
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| Multimedia communication |
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| access to general information |
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Support for new product
launches (guides, simulators, etc.). |
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Marketing of banking products
in non-banking networks. |
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Content publication and
homogenisation tools. Data structuring in
multimedia environments and subsequent use via Inter/Intra/Extranet. |
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| References |
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CAL for the promotion of
on-line banking products. |
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Publication environment for Intranet. |
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CD-ROM for new product launches. |
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Pension Plan website. |
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"On-line Banking"
product development. |
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Periodical publication on the
Intranet of a technical magazine. |
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E-business website. |
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| Activity
training and support |
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| access to general information |
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Training schemes for the incorporation of personnel into the network. |
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Branch control and operational management training schemes. |
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Preparation of training and educational materials. |
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Accompaniment and support in change management projects. |
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Training of trainers in the institution's training scheme. |
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| References |
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Internet training for managers. |
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Support for the branch platform roll out. |
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Author environment for the Training Department. |
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E-learning web. |
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Training products for the Life Insurance subsidiary. |
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Training and tutorial environment in branch network integration. |
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Self-study materials and training sessions for network support personnel. |
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Training CALs on financial products and services. |
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| Services and outsourcing management |
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| access to general information |
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Hot Line support for users in
specific information and dissemination systems. |
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Content maintenance
outsourcing systems. |
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